Shipping Policy

Global Direct-to-Consumer Model

At Zenvia, we work as a curated collective marketplace offering a wide range of products—from fashion and accessories to home and smart devices—with no fixed categories. We bypass intermediaries and retail markups by shipping from our vetted fulfillment partners in Asia and Europe, so you get honest prices on the items our members list.

Processing Excellence

Quality is our priority. Every item undergoes a rigorous quality control inspection before dispatch. Please allow 2-5 business days for order verification and tailored packaging.

Estimated Delivery Times

We are proud to offer complimentary tracked shipping on all global orders:

* Delivery windows may shift slightly during peak holiday seasons or customs clearance.

Partial Shipments

To optimize speed, items in a single order may arrive in separate elegant packages from different specialized warehouses. Rest assured, all your treasures are on their way.

Order Tracking

We will send order tracking information to you via email from Shopify once your order is shipped.